Delivery and Returns
Shipping of your package
Packages are generally dispatched within 2 days after receipt of payment. They are sent via Colissimo with a tracking number and delivered without signature. Packages can also be shipped via UPS Extra with tracking and drop-off without signature. Please contact us before choosing this method of delivery, as it will incur additional costs. Whichever shipment choice you make, we will send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage costs. Preparation fees are fixed, while shipping fees vary according to total weight of the package. We recommend that you group all your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are sized appropriately and your items are properly protected.
Return
As an online buyer, you have a right of withdrawal of 14 working days from the receipt of your order (by yourself, or by a third party other than the carrier and designated by you to take possession of the goods). You can use this right of withdrawal without justification. The product(s) that does (do) not give you satisfaction, should be returned in its (their) original packaging to the following address: 1231 Route d'Avignon 13570 Barbentane France. The return of the products must be made without excessive delay and, in any case, at the latest fourteen days after you have communicated your decision of withdrawal. The withdrawal period expires fourteen days after the day of receipt. In case of a multiple order, i.e. an order of several products, the withdrawal period will run from the receipt of the last product. This right of withdrawal is also applicable to products that are on sale, second-hand or in destocking. To exercise your right of withdrawal, you must notify us of your decision to withdraw by means of an unambiguous statement (letter sent by post, fax or e-mail). In the event of your withdrawal from this agreement, we will refund all payments received from you, including delivery costs (with the exception of any additional costs arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by us). The refund will be made without undue delay and in any event no later than ten days from the date of receipt of the returned products. We will make the refund using the same payment method you used for the original transaction, unless you expressly request a different method. In any case, this refund will not incur any costs for you. Orders paid by credit vouchers will be refunded in the form of credit vouchers. The refund of the delivery and return costs will be subject to the following conditions: - The products do not give you satisfaction and the package is returned in its entirety: Le Moulin de Barbentane undertakes to reimburse you for the products and any shipping costs paid at the time of the order. The return costs are at the buyer's expense. - The parcel is not returned in its entirety (you keep one or more of the ordered articles): Le Moulin de Barbentane is committed to refunding you the price of the returned product(s), the possible sending expenses paid at the time of the order and the expenses of return remain with the load of the purchaser. - The product(s) is (are) returned because of our responsibility: Le Moulin de Barbentane undertakes to reimburse you for the product(s), any shipping costs paid at the time of the order and the return costs. You are only responsible for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this good. Le Moulin de Barbentane gives itself the right to practice a discount when the returned product has been tried by the buyer beyond what is normal. The consumer has the right to try the product as he would have done in the store.